Measurement managed organisations work

“Is Measurement Worth It?”
Adapted from Balanced Scorecard: Step-by-Step by Paul Niven, 2002


Measure of Success | Measurement Managed Organizations | Non-Measurement Managed Organizations

Performance Management Items:
Industry leader over past three years |74% | 44%
Financially ranked in top 3rd of their industry | 83% | 52%
Success in last major change effort |97% | 55%
Culture Items:
Agreement on strategy |93% | 37%
Communication of strategy |60% | 8%
Information shared openly and candidly |71% | 30%

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So, Why do managed organisations work?

Three universal truths:
• Every human being wants to be treated with dignity and respect,
every single day. . .
. . . {Engaged in reviews vs. ignored}

• People want to make a contribution with what they do, they want
their lives to have meaning. . .
. . . {Tools build capacity, human capital}

• All people want someone to notice what they do. . .
. . . {Accountability for performance measures}

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